Alain Crozier, chairman and CEO of Microsoft Greater China Region, speaks with Deirdre Bosa, technology reporter of CNBC, during the fireside chat on day 1 of CNBC East Tech West at the LN Garden Hotel Nansha, Guangzhou on November 18, 2019 in Nansha, Guangzhou, China. Zhong Zhi/Getty Images
In Nansha district of Guangzhou, China held the CNBC’s East Tech West conference, which brings together the most powerful technology leaders to deliberate and celebrate innovation and invention.
In this year’s event, Jun Lu, leader of Lufax Technology Center, mentioned that the true potential of blockchain stretches far beyond than that of cryptocurrencies.
Lu correctly observed that most people think of cryptocurrency when talking about blockchain technology – the latter of which has immensely more unexplored potential and value than its now popular application in cryptocurrency.
Blockchain technology is benefiting Lufax Technology Center inherently in the following ways:
Lu also said that blockchain and machine learning are reforming everything from asset allocation to customer service. Using machine learning and behavioral psychology Lufax has developed the Know Your Intention module to better understand customer needs and render timely services.
Even with these predictive types of technology, human oversight is still necessary, as Lu thought, in the near future.
Lu analyzed that we are yet to exploit the true potential of technology to transform banking and financial services. He also mentioned that it is not too late to see how robo advisors trained through machine learning could capture entire industries.
Lu did see a promising future for cryptocurrencies through a battle-tested, market-proved crypto that may replace the role of conventional currency.
A look into the future, long term, sees a rise in digital banking services as Lu answered when asked how a bank in 2030 will look like. Physical banks may be a thing of the past, and “even if there are branches left, they will be nothing like the ones we see today,” said Lu.
A solitary branch may be maintained in an urban setting to provide some kind of public utility for those in need.